Refund Policy

Effective date: 12 August 2026
Last updated: 12 August 2026

This policy explains our position on refunds and cancellations. It forms part of our Terms of Use — Section 8 of the Terms contains the full wording, and this page summarises it in plain language.

The short version

We do not offer refunds or a money-back guarantee. Everything we sell is digital content that you receive immediately and in full at the moment of purchase.

You can cancel a subscription at any time, and you keep access until the end of the period you have already paid for.

If something is broken on our side, we will fix it or refund you. That right is separate and cannot be waived.

Why there are no refunds

Our products are digital. The moment your payment goes through, you have access to the entire program — every week, every training day, every video and every written lesson. There is nothing to return.

Before you complete your purchase, you are asked to tick a box confirming that you want immediate access and that you understand you are giving up the statutory 14-day right of withdrawal that would otherwise apply to EU consumers.

This is a real choice. If you would prefer to keep your withdrawal right, do not tick the box — but we will not be able to activate your access until the withdrawal period has passed.

You will receive an email confirming your purchase and this acknowledgement.

The 8-Week System

Non-refundable from the moment your access is activated.

Monthly and annual subscriptions

You can cancel at any time. Cancelling stops the next payment; it does not refund the current one.

Cancel through your account settings, or email info@joinconsistency.com
Your access continues until the end of the period you have paid for
We do not issue partial refunds for unused time in a billing period
We do not refund past billing periods, including where a subscription was left active but unused

Please cancel before your renewal date if you do not want to be charged again. For annual plans, we send a reminder email before each renewal, showing the amount and the date.

When we will refund you

Your legal rights as a consumer are separate from the withdrawal right, and nothing above affects them.

you were charged twice, or charged after cancelling
your access was never activated, or stopped working because of a problem on our side
the content does not match what was described when you bought it
a technical fault prevents you from using what you paid for, and we cannot fix it within a reasonable time

In these cases we will restore your access, fix the problem, reduce the price, or refund you — depending on what is appropriate. We aim to reply within 2 business days.

We may also issue a refund at our discretion in other situations where it seems fair. That is a decision we make case by case, not an entitlement.

Please talk to us before disputing a charge

If something has gone wrong, email us first. Almost everything can be sorted out quickly and directly.

Raising a chargeback with your bank before contacting us may lead to your account being suspended while the dispute is investigated. Where a chargeback is raised in bad faith — for example after substantial use of the content — we may close the account permanently.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Processing usually takes 5–10 business days, depending on your bank. We do not offer store credit or alternative payment methods.

Contact

Active Life Gyms Spółka z o.o.
ul. Zamknięta 10/1.5, 30-554 Kraków, Poland
NIP: 6793283727 · KRS: 0001071048

info@joinconsistency.com

If you are an EU consumer and we cannot resolve a complaint, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.